Fairplay Support Methods
When you need assistance or have questions about the Fairplay platform, there are a few different ways to reach customer support. Here is an overview of the main contact channels available:
| Method | Details | Use For |
|---|---|---|
| In-App Support | – Access via Support menu in app- Fill out form with issue details- Get email response within 24 hrs- Use live chat for immediate answers | – Minor issues- Question- Non-urgent requests |
| – Find email form on Contact Us page- Clearly explain problem/question- Receive email response within 24 hrs | – General inquiries- Detailed questions- Not time sensitive issues | |
| Phone | – Find toll-free # on website- Call 9am-11pm IST Mon-Sat- Get connected to a live agent- Explain issue and provide account info | – Urgent issues- Suspected fraud- Technical problems- Needed immediate help |
| FAQ Database | – Extensive knowledge base on site- Browse articles or use search bar- Covers wide range of common questions | – Before contacting an agent- Simple account or betting issues- Quick answers needed |
Contacting Via the App
Getting help directly through the Fairplay mobile app is a convenient option. Here’s how to use the in-app support:
- Open the app menu and tap “Support”
- Select your issue from the list or type in a custom message
- Explain problem details in the text box
- An agent will email you back within 24 hours
- Use live chat feature for instant response
